We’re introducing a new way to contact us by phone

From 7^th July, when you call, you’ll be connected to Andi — our new virtual care navigator.

Andi will take down your request and send it directly to our team, so you get a faster response with no long queue.

You can still speak to a receptionist if you need to. Any questions? Speak to our team.

Please see our news post FAQs Anima for more information.

Carers

Carers UK
They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Phone
0808 808 7777

Website
Carers UK

Email
info@carersuk.org
Social care and support guide
If you or someone you know needs help with day-to-day living because of illness or disability, this guide explains your options and where you can get support.

Website
NHS: Social care and support guide
Care Choices
Your guide to care and support for adults

Website
Norfolk Adult Care and Support Guide

Page published: 9 May 2023
Last updated: 3 October 2025