Anima is now live! From 7th July 2026, you can submit requests online via our website or call the practice and select Option 1 to speak with Andi, our virtual assistant.
Our online form now looks different and you will be asked a few more additional questions to help us better understand your needs and direct your request appropriately.
Visit our Anima FAQs page for more information.
Find out how to make, change or cancel an appointment
Get a repeat prescription, help with medicines or find a pharmacy
Get a sick (fit) note for work or find out about self-certification
Get your recent test results and find out what to do next
Check our catchment area and register with the surgery
Find local and national help and advice for your health and wellbeing
Find the service and help you need.
At Theatre Royal Surgery, we are committed to providing a safe, supportive and respectful environment for both patients and staff.
We understand that accessing healthcare can sometimes be stressful and that patients may occasionally feel frustrated. We welcome feedback and are always happy to listen to concerns. However, abusive, aggressive, threatening or disrespectful behaviour towards our staff or other patients will not be tolerated.
This includes verbal abuse, intimidation, harassment, discrimination, threats, or inappropriate behaviour, whether in person, over the telephone, online or through social media.
Our team comes to work each day to support patients and provide the best possible care. They deserve to be treated with courtesy, patience and respect at all times.
Incidents of unacceptable behaviour may be recorded and managed in line with NHS guidance and practice policies. Depending on the nature and severity of the incident, this may result in formal warnings, referral to the police, or removal from the practice list where appropriate.
By working together respectfully, we can help ensure a safe and welcoming environment for everyone.
Thank you for your support.
The practice has recently purchased three large concrete planters for the front car park, and we are reaching out to our community for help. We are looking for volunteers who would like to assist with planting, decorating, and maintaining the planters throughout the year.
Whether you’re an experienced gardener or simply enjoy getting your hands dirty, we’d love to welcome you to support the practice in this small but meaningful project.
If you’re interested in helping, please get in touch with the team.
We are pleased to share the Spring Edition of our Newsletter with you here
The modular unit at Theatre Royal Surgery has been in place since Monday 23rd February 2026 and forms an integral part of our surgery premises. It provides additional space for our team, supporting the continued delivery of safe, effective, and high‑quality care for our patients following the closure of Toftwood Medical Centre.
Located within the existing car park, the modular unit includes three consultation rooms, a waiting area, and toilet facilities.
Patients may be directed to this area for their appointment; it is identified as Waiting Room 4 when checking in.
We recognise that recent changes have taken time to adjust to and would like to thank patients for their ongoing patience and support. To help maintain access to appointments, we continue to offer additional Saturday clinics and increased availability of remote appointments during the week.
Healthwatch Norfolk is working with Norfolk and Waveney Integrated Care Board to understand how people feel about the increasing use…
📅 Date: Tuesday 17th February 2026🕙 Time: 10:00am – 3:00pm📍 Location: Dereham Town Football Club We are pleased to share,…
Healthwatch Norfolk, in partnership with Norfolk County Council’s Public Health teams, is seeking local views on two areas of wellbeing: NHS…
Keep up to date on our social media for surgery announcements, advice and news.
We want you to have the best possible experience of care. Provide feedback and you can help us improve our services.