From 7th July, Theatre Royal Surgery will be introducing Anima, a new way to contact the practice.
You can submit requests online or call us as usual.
When you call, you may be greeted by Andi, our new phone assistant, who will ask a few simple questions before directing your request to the right team.
This helps us manage requests more efficiently, prioritise urgent cases safely, and reduce unnecessary waiting.
Telephone access remains available for all patients, and you can still speak to a member of our team if needed.
Visit our Anima Information Page to find out more
Find out how to make, change or cancel an appointment
Get a repeat prescription, help with medicines or find a pharmacy
Get a sick (fit) note for work or find out about self-certification
Get your recent test results and find out what to do next
Check our catchment area and register with the surgery
Request help with a number of various things via our online forms
Find the service and help you need.
If you are aged 75 or over and have not had a consultation with a clinician in the past 12 months, you can request an annual health check-up from your GP surgery. Our reception team will be happy to help.
What might a health review involve?
Depending on your individual circumstances, a member of the Nursing team may discuss with you:
Please note that the content of any review will depend on your health needs and clinical judgement, and not all of the above will be required for every patient.
Other important screenings for over-75s
Beyond the annual check, you should be aware of other screenings you may need to request as you get older:
How to arrange your check-up
To book a general health check-up, contact GP surgery directly. This can often be done by speaking with our friendly receptionist.
We are committed to providing a safe, supportive, and respectful environment for our patients and staff.
We understand that accessing healthcare can sometimes be stressful. However, abusive, aggressive, or disrespectful behaviour towards our staff or other patients will not be tolerated, in line with NHS zero‑tolerance guidance. This includes verbal abuse, threats, harassment, or inappropriate behaviour, whether in person, by phone, or online.
Our team is here to help and will always treat patients with courtesy and respect. In return, we ask that patients communicate with staff in a respectful and considerate manner. Incidents of unacceptable behaviour may be recorded and could result in further action being taken, including removal from the practice list where appropriate.
Thank you for helping us maintain a safe and welcoming environment for everyone.
The practice has recently purchased three large concrete planters for the front car park, and we are reaching out to our community for help. We are looking for volunteers who would like to assist with planting, decorating, and maintaining the planters throughout the year.
Whether you’re an experienced gardener or simply enjoy getting your hands dirty, we’d love to welcome you to support the practice in this small but meaningful project.
If you’re interested in helping, please get in touch with the team.
We are pleased to share the Spring Edition of our Newsletter with you here
The modular unit at Theatre Royal Surgery has been in place since Monday 23rd February 2026 and forms an integral part of our surgery premises. It provides additional space for our team, supporting the continued delivery of safe, effective, and high‑quality care for our patients following the closure of Toftwood Medical Centre.
Located within the existing car park, the modular unit includes three consultation rooms, a waiting area, and toilet facilities.
Patients may be directed to this area for their appointment; it is identified as Waiting Room 4 when checking in.
We recognise that recent changes have taken time to adjust to and would like to thank patients for their ongoing patience and support. To help maintain access to appointments, we continue to offer additional Saturday clinics and increased availability of remote appointments during the week.
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Healthwatch Norfolk, in partnership with Norfolk County Council’s Public Health teams, is seeking local views on two areas of wellbeing: NHS…
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