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We’ve introduced a new way to contact the practice

Anima is now live! From 7th July 2026, you can submit requests online via our website or call the practice and select Option 1 to speak with Andi, our virtual assistant.

Our online form may look different and you will be asked a few more additional questions to help us better understand your needs and direct your request appropriately.

Visit our Anima FAQs page for more information.

Confidentiality

The practice complies with the Data Protection Act 2018 and Access to Medical Records legislation.

Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please contact the practice.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Page published: 18 February 2025
Last updated: 7 July 2026