Appointments

You can request an appointment via:

Cancellations

If you cannot attend an appointment for any reason please visit our online cancellation triage , as this will allow us to give the slot to someone else.

Routine and Emergency Appointments

Appointments with a doctor or nurse are available every weekday.

We ask patients to ensure that separate appointments are made if more than one member of the family is to be seen.

Patients are registered under one specific doctor but you are free to see whichever GP you wish at the practice; having said this, to keep a continuity of care, we ask that you continue to see the same doctor for ongoing medical conditions. If you alternate between doctors for the same period of illness it becomes difficult to get an overall picture of your condition.

Please be aware that our doctors have asked the reception team to ask for a brief outline of your medial problem. The reception staff are members of the practice team; they have been trained to ask certain questions in order to ensure that you receive the most appropriate medical care, from the most appropriate health care professional, at the most appropriate time.

Like all members of practice staff, the reception team are bound by confidentiality and any information given by you is treated as strictly confidential. If you feel that an issue is very private and you do not wish to discuss your matter then this will be respected.

Extended Hours

We currently offer improved access appointments and extended hours clinics.

Regular GP appointments are offered weekly on varying days. Selected weekend appointments are also available. Appointments may be face to face or telephone appointments.

Various nurse and phelbotomy appointments are offered on certain Saturdays.

These appointments can be pre-booked in advance and we hope that these appointments will be beneficial to patients who have difficulty attending during normal surgery hours.

Transport

Community Car

For transport to medical appointments, The Dereham Community Car Scheme is sponsored by Breckland Council and Dereham Town Council and is available only to those people who live in the parish of Dereham (including Toftwood) and who satisfy certain conditions such as being unable to make essential journeys by public or private hire transport.

The organiser can be contacted on 07827 972163 between 09:00 and 13:00 on Mondays, Tuesdays and Thursdays (messages cannot be left).

Further queries about the scheme can be answered by Dereham Town Council at the Assembly Rooms, Ruthen Place, Dereham, NR19 2TX or telephone 01362 693821.

Transport plus is a community car scheme that covers the majority of Norfolk. Telephone – 0344 800 8020.

Hospital Transport

Eligibility for hospital transport is based purely on clinical need – this is generally assessed by the hospital whom you are being referred to or the transport provider.

Hospital transport is provided by ERS medical. Telephone: 0333 240 4100.