The majority of referrals made by the practice are done so via the Electronic Referral System (eRS), formerly known as ‘Choose and Book’. This allows you to decide which hospital you would like to attend for your appointment from the list of available providers. It will then allow you to book your appointment for a mutually convenient day and time. If there are no available appointments then you may be placed on a waiting list and the hospital will contact you when there is availability. Please contact your chosen provider if you have any queries.

Some outpatient clinics may have long waiting times. If you are concerned that you have not been contacted by the hospital then please contact the bookings department via the hospital switchboard.

• Norfolk and Norwich University Hospital – 01603 286286
• Queen Elizabeth Hospital (Kings Lynn) – 01553 613613

When speaking to the switchboard ask to go through to the relevant department and ask for either ‘first appointments’ if you have not yet been seen by that department or, ‘follow up appointments’ if you are waiting to be seen by the consultant after an initial appointment.

The surgery has no say over hospital waiting times unfortunately and if the hospital deems a matter as routine then we cannot change this decision.

Special Care Dentistry Referrals

This service offers dental treatment for children and adults who have a physical, sensory, intellectual, mental, medical, emotional or social impairment or disability (or a combination of these) who, because of their condition, cannot be seen in General Dental Practice. (Please note that NHS dental charges still apply to this service).

Please note that referrals to the Community Dental Services has been made unavailable to General Practice. If you require a referral to this service then you will need to go through a dentist. If you already have a dentist please contact them for a referral.

If you are not registered with a dentist, please visit NHS: Search for a Dentist to find a local service. It is recommended that you call the dental surgery directly to check if they have availability as the website is not a live page and may not be accurate at that point in time.

Please note that this is out of the hands of General Practice and should you have problems with a referral, please contact NHS England and NHS Improvement on 0300 311 2233.