You can request an appointment via:
If you cannot attend an appointment for any reason please visit our online cancellation triage, as this will allow us to give the slot to someone else.
Routine and Emergency Appointments
Appointments with a doctor or nurse are available every weekday. Currently all of our appointments with the GPs and Nurse Practitioners are run via a telephone triage service. You may then of course be seen face to face in the surgery thereafter if it is felt necessary or we may ask to conduct a video consultation with you.
Please be aware that only a select number of appointments are available on the online system, and if not previously used you will need to bring photo ID into the surgery to obtain a username and password. Appointments with the nurses, healthcare assistants, phlebotomists and practitioners are not available on the online booking system.
We ask patients to ensure that separate appointments are made if more than one member of the family is to be seen.
Patients are registered under one specific doctor but you are free to see whichever GP you wish at the practice; having said this, to keep a continuity of care, we ask that you continue to see the same doctor for ongoing medical conditions. If you alternate between doctors for the same period of illness it becomes difficult to get an overall picture of your condition.
Please be aware that our doctors have asked the reception team to ask for a brief outline of your medial problem. The reception staff are members of the practice team; they have been trained to ask certain questions in order to ensure that you receive the most appropriate medical care, from the most appropriate health care professional, at the most appropriate time.
Like all members of practice staff, the reception team are bound by confidentiality and any information given by you is treated as strictly confidential. If you feel that an issue is very private and you do not wish to discuss your matter then this will be respected.
We currently offer improved access appointments and extended hours clinics.
GP appointments are offered weekly on varying days. Selected weekend appointments are also available. Appointments may be face to face or telephone appointments.
Extended phlebotomy clinics are usually held on Monday and Wednesday mornings between 07:30 and 08:00.
Selected nurse clinics are also offered on Monday evenings between 18.30 and 19:30.
These appointments can be pre-booked in advance and we hope that these appointments will be beneficial to patients who have difficulty attending during normal surgery hours.
For transport to medical appointments, The Dereham Community Car Scheme is sponsored by Breckland Council and Dereham Town Council and is available only to those people who live in the parish of Dereham (including Toftwood) and who satisfy certain conditions such as being unable to make essential journeys by public or private hire transport.
The organiser can be contacted on 07827 972163 between 09:00 and 13:00 on Mondays, Tuesdays and Thursdays (messages cannot be left).
Further queries about the scheme can be answered by Dereham Town Council at the Assembly Rooms, Ruthen Place, Dereham, NR19 2TX or telephone 01362 693821.
Transport plus is a community car scheme that covers the majority of Norfolk. Telephone – 0344 800 8020.
Eligibility for hospital transport is based purely on clinical need – this is generally assessed by the hospital whom you are being referred to or the transport provider.
Hospital transport is provided by ERS medical. Telephone: 0333 240 4100.