At Theatre Royal Surgery, we believe the heart of our practice is the people we care for. This mission and set of values have been shaped together with our staff and inspired by our patients. They reflect who we are, what we stand for, and how we work every day to provide care that is compassionate, respectful, and accessible to all.
Our mission is to provide safe, compassionate, and accessible care that puts patients first. We listen, respect, and respond to the needs of every individual, building trusted relationships and supporting healthier lives within our community.
Our Values
We bring our mission to life through our values:
- Compassion – Caring for patients with kindness, understanding, and empathy.
- Accessibility – Ensuring our services are easy to reach, responsive, and reliable.
- Respect – Valuing every individual’s dignity, voice, and unique needs.
- Excellence – Striving for the highest standards and continuous improvement in patient care.
- Inclusivity – Providing care that is welcoming and equitable for all.
- Trust & Integrity – Acting with honesty and accountability to earn and keep patients’ confidence.
We offer clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations as well as online access enabling patients to book certain types of appointment and order repeat medication.
Theatre Royal Surgery is a teaching practice and works with the UEA medical school providing tuition to first year medical students, Cambridge University providing tuition to year five medical students and also have GPST1 (GP registrars) with one usually on a six monthly placement rotation.
Theatre Royal Surgery is part of the Mid-Norfolk Primary Care Network (PCN) along with Orchard Surgery, Elmham Group of Practices, Mattishall and Lenwade Surgeries and Shipdham Surgery.
We welcome feedback about our practice so please don’t hesitate to get in touch and give us your views. You can forward us your feedback by completing our feedback form.