Urgent appointments
You can request an urgent appointment for today (Monday to Friday) during opening times.
We will respond to requests within 4 working hours.
Depending on the time you submit your request, you may not get a response on the same day.
You can also:
- phone us on 01362 852 800
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- use our nurse or healthcare assistant appointment request form and we will respond within 4 working hours
- phone us on 01362 852 800
- use your NHS account (through the NHS website or NHS App) or Systm Online to book an appointment, screening test or vaccination
If you need to cancel an appointment:
- fill out the cancel an appointment form
Patients are registered under one specific doctor but you are free to see whichever GP you wish at the practice; having said this, to keep a continuity of care, we ask that you continue to see the same doctor for ongoing medical conditions. If you alternate between doctors for the same period of illness it becomes difficult to get an overall picture of your condition.
Please be aware that our doctors have asked the reception team to ask for a brief outline of your medial problem. The reception staff are members of the practice team; they have been trained to ask certain questions in order to ensure that you receive the most appropriate medical care, from the most appropriate health care professional, at the most appropriate time.
Like all members of practice staff, the reception team are bound by confidentiality and any information given by you is treated as strictly confidential. If you feel that an issue is very private and you do not wish to discuss your matter then this will be respected.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
We currently offer improved access appointments and extended hours clinics.
Regular GP appointments are offered weekly on varying days. Selected weekend appointments are also available. Appointments may be face to face or phone appointments.
Various nurse and phelbotomy appointments are offered on certain Saturdays.
These appointments can be pre-booked in advance and we hope that these appointments will be beneficial to patients who have difficulty attending during normal surgery hours.
Transport
Community car
For transport to medical appointments, The Dereham Community Car Scheme is sponsored by Breckland Council and Dereham Town Council and is available only to those people who live in the parish of Dereham (including Toftwood) and who satisfy certain conditions such as being unable to make essential journeys by public or private hire transport.
The organiser can be contacted on 07827 972163 between 9am and 1pm on Mondays, Tuesdays and Thursdays (messages cannot be left).
Further queries about the scheme can be answered by Dereham Town Council at the Assembly Rooms, Ruthen Place, Dereham, NR19 2TX or phone 01362 693821.
Transport plus is a community car scheme that covers the majority of Norfolk.
Phone
0344 800 8020
Hospital transport
Eligibility for hospital transport is based purely on clinical need – this is generally assessed by the hospital whom you are being referred to or the transport provider.
Hospital transport is provided by ERS medical.
Phone
0333 240 4100
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Systm Online
- phone us on 01362 852 800 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are intended only for patients who are unable, because of their medical condition, to attend the practice. Where possible, a home visit should be requested by calling 01362 852800 before 10:30am.
If it is a genuine medical emergency, please dial 999, rather than request a home visit.
We prefer patients to come to the surgery for assessment where we have better facilities and diagnostic equipment. We do not normally visit children with minor illnesses.
Lack of transport to the surgery is not an appropriate reason for requesting a home visit. Please consider using the Dereham Community Car Scheme by calling 07827 972163 between 9am to 1pm on Monday, Tuesday and Thursday.
Patients are asked to bear in mind that the doctor can see and treat several patients in the practice, in the same time that it takes to carry out one home visit.
Thank you for your understanding.