Please see our useful quick reference guide on which clinician will be the person best suited to help you.
Trudy, one of our most experienced and long-serving staff, was our full-time, lead receptionist, but in March 2012 was promoted to Assistant Practice Manager. She is responsible for the day to day running of the practice and principally deals with IT and Information Governance, personnel and complaints together with a wide range of other duties!
Married, with two adult children, Trudy has lived in Dereham for many years. Her hobbies include walking and caring for their two whippets, Whisper and Lola.
Tracey has worked at the practice since 2006 covering many different roles and is now responsible for managing all the business and finance aspects of the practice. This includes working collaboratively with our Mid-Norfolk Primary Care Network and the Norfolk and Waveney Clinical Commissioning Group.
Management Personal Assistant
Nicky works part-time as the Management Team Assistant helping Dr. Koch, Trudy and Tracey with their work as well as various financial duties including reconciling income, production of invoices, chasing any outstanding payments, co-ordinating our year end paperwork and organising maintenance and repairs to the building. A substantial part of her job involves administering the surgery purchasing and stock control - everything from stationery to cleaning materials and clinical equipment and is also responsible for the practice monthly returns to the Prescription Pricing Bureau.
Nicky is an experienced member of our team and has previously worked as part of our reception team and as PA to Val Harvey.
Becky has particular responsibility for organising our recalls, statistics, auditing and clinical reporting. She is the person that makes sure we meet our annual clinical targets and works closely with the doctors and nursing team to capture all the necessary data.
Having joined the practice in 1993, Becky is one of our most experienced staff and we're very pleased that she decided to return to work part-time after the birth of her son, Oliver.
Ellie joined the team in July 2019 on a one year administration apprenticeship. Her main role is scanning the incoming clinical letters that come into the practice from the hospitals and other services. She also deals with all of the outgoing post from the surgery and completes other general clerical duties.
Reception Team Lead
Emma originally joined us to take care of the administrative work of a member of staff away on maternity leave. She quickly took on a varied portfolio of duties including scanning incoming documents into the clinical records, post and filing.
In April 2015 Emma took on the role of Acting Reception Team Leader whilst Stephanie Brown was on maternity leave and has since been promoted to Reception Team Leader permanently.
Deputy Reception Team Lead
Terry joined the practice in 2015 on a one year contract to fill the vacancy left by Emma Beckham (who at the time was Acting Reception Team Leader covering maternity leave and has since taken this position permanently). She has quickly become a valued member of our team and has tackled the steep learning curve of the reception workload with enthusiasm and professionalism. As of the beginning of 2018 Terry has joined Emma and works alongside her as Deputy Reception Team Lead.
Terry is also sharing the workload, along with Rebecca Haynes, of patient registrations and deductions which is a new challenge for her but she is looking forward to learning something different from her normal reception role.
Serena joined the reception team in June 2018 and came from a teaching assistant role in a school. She settled into the role well and is looking forward to learning new aspects of administration within a medical setting.
Hayley joined the surgery in May 2019 as part of our reception team. She has previously worked in a different GP practice and has 7 years experience as a GP receptionist, however found the move to a Dereham practice easier following the birth of her little boy.
Julie joined the reception team in the summer of 2019 along with Angela, she comes from a hospital based background amogst other things and is enjoying learning another side of working in the NHS via direct patient contact on reception.
Angela joined the surgery in July 2019 from a commercial background and is looking forward to broadening her knowledge and learning new skills as part of the reception team. This is a new challenge for Angela but she is settling into the role well and enjoying learning about the running of a GP surgery.
Lisa joined the reception team at Theatre Royal Surgery at the end of July 2019 after previously working in accounts for four years followed by working at the Norfolk and Norwich University Hospital as a nurse bank assistant and a waiting list coordinator for the gastroenterology department for six years. She is a loving mum to three little girls and is looking forward to broadening her knowledge of the NHS within a primary care setting.
Kirsty has been with the practice since September 2015 where she began a one year administration apprenticeship. Following on from this, she was promoted to a full time contract as one of the surgery's receptionists and then as of June 2018 she has taken on the role of medical secretary. As part of her secretarial duties she is responsible for not only typing referrals, but for liaising with patients, the hospitals and GPs and monitoring incoming results requiring action. She is also in charge of maintaining the surgery website and Facebook page and producing the practice newsletter.
Finally Kirsty is also the surgery's Palliative Care Coordinator and attends the practice palliative care meetings to take minutes and update our database.
Alicia has worked at the practice since October 2016 and is part of our reception team. Previous to taking on her receptionist role she was our administration apprentice. Alicia is also responsible for running the monthly report of patients who have missed their appointments at the surgery.
As of June 2019 she will be joining our administration to work closely alongside Kirsty to help with secretarial duties such as typing, monitoring incoming results requiring action and liaising with GPs, hospitals and patients.