You can request repeat medication by indicating the items you require on the tear-off slip of your prescription and handing it into reception (or putting it in the letterbox in the main foyer), passing it to your nominated pharmacy or posting it to the surgery.
Alternatively, you can order your prescription online by filling in the appropriate details. If you have not used the online services feature before then you will need to obtain a username and password by presenting photo ID to reception.
Please note that we require 72 hours for production of repeat prescriptions.
We do not accept prescription requests via the telephone.
When you register as a new patient with the surgery you will be asked to choose a nominated pharmacy for us to send your repeat prescriptions to. We implement the electronic prescription service meaning that your prescription is sent electronically to your chosen pharmacy for processing. Please ensure that you let us know if you wish to change the pharmacy that you are signed up for so that it can be changed on the system.
Please note that the pharmacy will usually need a couple of days to process your items once we have sent them the prescription so please ensure that you order in plenty of time.
IMPORTANT: ALLOW THREE WORKING DAYS FOR YOUR ORDER.
Only medications for the following conditions will be authorised sooner. Any pain relief will need to be over the counter medications.
- Epilepsy medication
- Parkinson's medication
- Hydrocortisone for Addison's
- GTN Spray
ALL OTHER MEDICATIONS WILL HAVE TO WAIT THREE WORKING DAYS.
Patients on regular medications will be asked to see a doctor at least once a year to review these medications. You will have a set number of repeat orders created at your medication reviews and once you have used all of these it may mean that we need to carry out a blood test or blood pressure check or that you need to see the doctor before it can then be reauthorised.
If you order online and you have reached the end of your authorised repeats PLEASE submit using the free text box. DO NOT MAKE AN APPOINTMENT. This message is part of the online system that we do not have any control over.
The South Norfolk Clinical Commissioning Group may have recommended that your medication is changed from a branded item to the generic version or from one type to another and this will require the GP to discuss this with you.
Medication reviews also allow you to highlight any problems with your regime with your doctor and they will try their best to fix any issues you may be encountering.
Theatre Royal Pharmacy is our on-site pharmacy at Theatre Royal Surgery. It is a separate company to the surgery and is owned and run by Costessey (Norwich) Limited. It is open between 7am and 10pm Monday to Friday and 7am to 3pm on Saturdays. Please note that they are currently closed on a Sunday. Telephone - 01362 654326
Boots Pharmacy, Market Place, Dereham - 01362 692793
Lloyds Pharmacy, Commercial Road, Dereham - 01362 692080
Lloyds Pharmacy, Chapel Lane, Toftwood - 01362 699919
Tesco Pharmacy, Kingston Road, Dereham - 0345 677 9236
Prescription Exemption and Charges
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive governments have thought it reasonable to charge those who can afford to pay for their medicines. The prescription charge is per item prescribed and not per prescription.
Prescription Payment Certificates (PPCs) offer real savings for people who need extensive medication.
The current prescription charges in the UK are:
- Prescription (per item): £9.15
- 3 Month pre-payment certificate: £29.65
- 12 Month pre-payment certificate: £105.90
If you will have to pay for four or more prescription items in three months or more or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
Telephone advice and order line - 0300 300 1341
Online at - https://apps.nhsbsa.nhs.uk/ppc-online/patient.do
There is further information about prescription exemptions and fees on the NHS website available to view here.
Prescribing of Over The Counter Medications
Please see the attached document regarding the prescribing of medication available to purchase over the counter in Norfolk and Waveney. To view the document click here.