We offer general consultations with a doctor every day between 8.30am and 6pm. Clinics are staggered at intervals throughout that period and generally tend to run 8.30am to 11am and 3pm and 5.30pm. These times very for each clinician and there may be some clinics that start slightly earlier or finish slightly later.
Please note that some of our clinicians are part time so not all of the them will be available every day.
Extended Hours Clinics
We currently offer Improved Access Appointments and Extended Hours Clinics.
GP appointments are normally offered on Monday, Tuesday and Wednesday mornings between 7am and 8am and on Monday and Tuesday evenings between 6.30pm and 8pm. Selected weekend appointments are also available. Appointments may be face to face or telephone appointments.
Extended phlebotomy clinics are usually held on Monday and Wednesday mornings between 7.30am and 8am.
Selected nurse clinics are also offered on Monday evenings between 6.30pm and 7.30pm.
These appointments can be pre-booked in advance and we hope that these appointments will be beneficial to patients who have difficulty attending during normal surgery hours.
Please contact the reception team for further details.
Please note that as these clinics are run outside of normal surgery open hours, if you have an appointment booked, please go to one of the automated booking in machines and use this to let the clinician know that you have arrived. Once you have done this please take a seat in the correct area and wait to be called. There is a poster on the reception door detailing which waiting room is correct for the clinic that you are attending. If you encounter any problems using the booking in machine please do take a seat anyway as the clinician will normally call all patients booked into the clinic at their allotted time even if they are not marked as arrived on the system.
Emergency Care Practitioners, Nurse Practitioners and Physicians Associates
We have Jen Randall our Nurse Practitioner who is on hand to diagnose, treat and refer for a range of minor illnesses and injuries. She has undertaken her prescribing qualification and both her and Dani are able to liaise with the GPs if necessary. Jen's clinics are generally offered between 9am and 11.30am and 2.30pm and 5.30pm.
We also welcomed Dani in December 2019 as a Minor Illness Nurse, she is able to see and treat the same sort of conditions as Jen and is able to liaise with the GPs when necessary. Dani's clinics are usually held betwee 8.10am to 11.10am and 2.30pm to around 5.15pm.
Nurses and Healthcare Assistants
General appointments with a nurse or healthcare assistant are usually available throughout the working day within our normal opening hours.
Appointments for our specialist nurse clinics (such as asthma and diabetes) are sometimes required to be longer appointments. Please make the receptionist aware if you are booking for these to ensure that you are booked into the appropriate clinic.
Phlebotomy (blood taking)
Appointments for blood tests are available every weekday morning. Due to the transport of the samples to the hospital we are unable to offer this service in the afternoon.
There are certain blood tests that will be offered by the practice such as for those patients requiring monitoring for certain drugs under the Shared Care Agreement with the hospitals, pre chemo and transfusion bloods. We are continually making the hospital consultants aware that it is the hospital responsibility to provide clinic facilities for blood tests that their consultants request and to inform their patients of this. Thank you for your understanding.
We receive automated transmission of test results from the Pathology and Microbiology Laboratories at the Norfolk and Norwich University Hospital. Your clinician will be able to tell you when the results are likely to arrive but generally for routine blood testing, the result will be back within three to five working days. If there is any further action to be taken on the results then our secretaries will be in contact. We are unable to call every patient whose results have shown as normal and there is no further action required therefore if you wish to enquire on the outcome of your test please call the results line after 3pm.
Some patients require regular blood test monitoring (INR and anticoagulation testing). Our staff will explain the process to you but if you are worried about what happens please do not hesitate to ask for advice. It is important that if you are a patient undergoing regular blood monitoring that you keep your dosing chart readily available.
Hospital Blood Tests
We are aware that many of our patients will be asked by their hospital consultants to request to book a blood test at the surgery prior to a hospital appointment.
Unfortunately the request for hospital phlebotomy puts an increased demand on our services that we are unable to sustain. We employ 2 HCA's offering phlebotomy clinics every day but the wait for blood tests that our own GPs request is often over two weeks. If we were to accept taking bloods for the hospital when requested, a service for which we receive no funding, this would lead to further delays which could impact patient heath if onward referrals are then needed.
We appreciate that this does have an impact for patients having to travel to the hospital but the demands on general practice, both for doctors, nurses and practice staff is now so great that decisions have had to be taken regarding which services we are able to maintain to ensure that we are able to provide a manageable and clinically safe service for our patients. Services and work for third parties for which we receive no funding will obviously be the first to be lost.
The midwife clinics are held on Monday and Wednesday afternoons at Dereham Hospital. Please contact reception on 01362 852800 to book an appointment.