Scroll down the page to read about the latest happenings at TRS. Any feedback about our website is most welcome - please contact Kirsty, our secretary, with your comments.
March 2021 -
Pharmacy Bank Holiday Opening Hours - With the bank holiday approaching we are reminding our patients to ensure that you request your medication in plenty of time. We can issue a prescription up to one week before the due date on your repeat slip.
for opening times for local pharmacies in South Norfolk over the bank holiday weekend if you have an urgent medication need.
Newsletter - Our Spring 2021 has just been published and is available to view here.
February 2021 -
Pulse Oximeters - If you develop symptoms of COVID, and are in an eligible category, you may be lent a pulse oximeter to monitor your pulse rate at home. If you are one of these patients and are unsure of how to use the device please see this helpful video tutorial; https://www.youtube.com/watch?app=desktop&v=tWlv2V-MJU8
The Rowan Project - The Rowan Project is a new service offering counselling to those impacted by sexual abuse, including current, historical and/or childhood sexual abuse.
The Rowan Project are a firmly established Domestic Abuse Charity and are aware of the close links between the two types of abuse.
The service is available to everyone aged over 16 and up to 18 sessions of counselling remotely via phone or Zoom due to current COVID guidelines. Self-referral can be made over the phone or alternatively, if you would prefer, via email.
January 2021 -
Caring Together - Caring Together is a charity service that supports carers of all ages across Norfolk, Cambridgeshire and Peterborough. This means that the service supports adults and children that look after a family member, partner or friend who needs help because of a disability, illness, mental health problem or addiction who cannot cope without their support.
As of 04 January 2021 they have launched a new service whereby they will be providing support for carers and those they care for to get to appointments for the Coronavirus vaccine when it is your turn. If there are any carers encountering problems attending appointments for their vaccine then please contact Caring Together who will be able to provide support:
Happy New Year - Wishing all of our patients a happy and health New Year and thank you for your continued ongoing support as we head into 2021.
December 2020 -
Thank you - We would like to wish all out patients at Theatre Royal Surgery a very happy and healthy Christmas and New Year. For those patients kind and generous enough to give the staff at the surgery a Christmas gift, we would like to take the opportunity to say a very big thank you for thinking of us all. Stay safe.
Christmas Opening Hours - Please see our home page for full details regarding our Christmas opening hours. For local pharmacy opening hours over the festive period please visit this link: https://www.england.nhs.uk/east-of-england/wp-content/uploads/sites/47/2020/12/Norfolk-Pharmacy-Christmas-Opening-DRAFT-Poster.pdf. All information was correct at the time of publishing but please visit your local pharmacy website for further information or to confirm their opening hours.
October 2020 -
Stop the Spread - COVID cases in Norfolk & Waveney are rising. Help us help you to keep you and your family safe by washing your hands regularly, use face coverings to cover your nose and mouth especially when indoors and other confined spaces, and keeping your distance from the people around you. Remember you are currently only allowed to meet with a maximum of six people at a time, including children of any age, from outside your household, either indoors or outdoors.
All these measures will help stop COVID from spreading. We can all do our bit to help protect our families and communities. Keep up to date with the latest guidance: https://www.gov.uk/coronavirus
September 2020 -
Thank you - We at Theatre Royal Surgery are pleased to say that we managed to raise £33.76 in our collection box for the East Anglian Air Ambulance.
Thank you to any of our patients that made donations while in the surgery, it is appreciated by both us and the air ambulance team.
Flu Clinics - we are now booking our 2020 flu vaccinations. For further information click here.
Practice Newsletter - we have uploaded our summer/autumn newsletter 2020 and it is available to view and download here: https://www.theatresurgery.com/website/D82050/files/11092020_summerautumn_2020.pdf
August 2020 -
Better Health - New Moves. New Foods. New habits. We've got ideas to get you started today. #BetterHealth https://www.nhs.uk/better-health/
July 2020 -
Prescriptions for Private ADHD Services - At present there is no shared care agreement between the various private providers of ADHD services and the Clinical Commissioning Group (and therefore GP Practices)
This remains a private service and the provider is fully aware that primary care should not pick up the responsibility for issuing a prescription for medication.
Parents are free to opt back in to the NHS service but would need referral and full assessment before medications are prescribed by GP's under the Shared Care Agreement for ADHD.
June 2020 -
Monitoring your Blood Pressure at Home - Due to the fact that we have had to suspend loaning our blood pressure monitors from the surgery due to the COVID-19 pandemic, we understand that some patients may wish to monitor their blood pressure at home by purchasing a monitor. There is some guidance from the British and Irish Hypertension Society regarding ensuring that this is done accurately. We have also created a list of "clinically validated" monitors in a leaflet with an explanation of why it is important to pick a validated monitor. Please see the links below:
Home Blood Pressure Monitoring Explained
Home Blood Pressure Diary
Clinically Validated Monitors
Returning to School - Follow the link below for all of the most up to date information and advice about your children's return to school. Please note that the surgery will be unable to directly assess individual patients as to whether they are safe to return to school, please follow the guidance issued by the government below:
PRINCIPLE Patient Recruitment - Help the fight against COVID - Has your doctor or nurse said you are likely to have a COVID-19 infection, or do you have any of these symptoms:
- Continuous new or worsening cough
- High temperature
And have had them for fewer than 15 days?
Had you had a positive test for SARS-CoV-2 infection taken fewer than 15 days ago AND are unwell with symptoms of COVID-19?
Are you aged 65 and above? Or aged 50-64 with any of these illnesses?
-High blood pressure and/or heart disease
- Asthma or lung disease
- Weakened immune system due to serious illness or medication (e.g. chemotherapy)
- Diabetes not treated with insulin
- Stroke or neurological problems
- Liver disease
Then you could be eligible to join the PRINCIPLE trial and help the fight against COVID-19. The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19.
To find out more please visit:
May 2020 -
Key Worker Testing - Key workers can be tested for coronavirus at a local booking centre and by using a local booking service. For more information go to:
April 2020 -
First Response Mental Health Support - "First Response is a 24/7 helpline offering immediate advice, support and signposting for people with mental health difficulties.
If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health you can now call the helpline on 0808 196 3494.
Who can call?
The helpline is available to members of the public of any age, regardless of whether they are an existing NSFT service user.
The line is also open to other healthcare professionals, such as ambulance staff and GPs, as well as social care colleagues and police personnel who may need advice when working with individuals who are undergoing mental health difficulties or may wish to refer someone.
What happens when I call?
Your call will be answered by a trained mental health professional who will be able to listen to your concerns and help you get the support you need.
Callers will hear a recorded message instructing them to press either 1 or 2, depending on whether they are a professional or member of the public, and will then be connected to a mental health practitioner.
What if I want to remain anonymous?
If you would prefer that the person answering your call doesn’t see your telephone number, you can turn off your caller ID in your phone’s settings."
Friday 08 May Bank Holiday Opening Hours:
As with the Easter Bank Holiday, the surgery will be open on Friday 08 May 2020 due to the recent COVID-19 Pandemic.
Please do not attend the surgery unless you have been advised to do so by a clinician from the practice.
Reception desk opening hours will be as follows:
Friday 08 May 2020: 8am – 12.30pm and 1.30pm to 5pm
Phone lines will be open for urgent matters as follows:
Friday 08 May 2020: 8.30am – 12pm and 2pm to 6pm
Every Mind Matters - Every Mind Matters. Now, more than ever. For simple steps to look after for mental wellbeing search Every Mind Matters. https://www.nhs.uk/oneyou/every-mind-matters/
Just One Norfolk (Children and Young People's Mental Health Links and Resources) - Many services and organisations have changed what they do as a result of COVID 19. Support for children and young people’s mental health and emotional wellbeing (formerly known as CAMHS) has also changed.
We want to let as many parents, carers, children and young people know about this new web page as soon as possible: https://www.justonenorfolk.nhs.uk/ou…/our-essential-services
This is now the single place to find out how to access mental health advice and support for 0 -25’s in Norfolk & Waveney. The key message is that you don’t need a referral, you can get in touch straight away for advice and support. If you need more specialist help, we will make sure you get to the right person.
Self-isolation Advice and Links - Please see the links and advice below for support available in the community for those in isolation:
Highest Clinical Risk Group only:
All patients at highest clinical risk who are shielding are asked to register to the Government Support website https://www.gov.uk/coronavirus-extremely-vulnerable.
This service provides access to food and medications whilst at home if needed.
Please note, there may be a short delay between the flag being applied and support arriving. Support is being put in place to help those who do not or cannot register
Anyone in need (including those in the highest clinical risk group):
- NHS Volunteer Responders: you can submit a live referral for an individual that needs support or an NHS service that requires volunteers providing they meet the referring criteria at https://www.goodsamapp.org/NHSreferral or on
0808 196 3382. Volunteers can provide:
(1) Check in and chat support – short-term telephone support to individuals who are at risk of loneliness as a consequence of selfisolation (note, this is not mental health advice);
(2) Community support – collection of shopping, medication or other essential supplies for someone who is self-isolating, and delivering these supplies to their home;
(3) Patient Transport – transport to take patients home who are medically fit for discharge.
- Health at home – is a webpage https://www.nhs.uk/health-at-home/ that gives an overview of NHS services that are available, such as how to order repeat prescriptions online and get them delivered
- Public Health England have provided some guidance on looking after mental health and wellbeing during the COVID-19 pandemic
- Local councils are working with voluntary sector organisations and local communities to support residents in the response to COVID-19. Visit https://www.gov.uk/find-local-council, where you can locate your council and associated website where you can find all this information.
- The government has provided advice on employment and financial support on their website: https://www.gov.uk/coronavirus.
Domestic Abuse Helpline - If you or someone you know is experiencing domestic abuse, there are people who can help. Feel free to share this information to family and friends, the more people know who about the helpline the better.
Support is available for domestic abuse victims 24 hours a day, the number is free to phone and the service is run by Refuge - a national provider of specialist domestic and gender-based voilence services. Their website is https://www.refuge.org.uk/ for more information and you can follow them at Refuge. Further information is available on the government website at https://www.gov.uk/guidance/domestic-abuse-how-to-get-help.
The Freephone 24 Hour National Domestic Abuse Helpline number is : 0808 2000 247
Advice for Parents During the Coronavirus Pandemic (COVID-19) - please see the poster below if you are concerned about your childs health.
Easter Opening Hours - Please note due the the recent COVID-19 Pandemic we will be opening our surgery on Good Friday and Easter Monday as per our current temporary opening hours. Please do not attend the surgery unless you have been advised to do so by a clinician from the practice. Thank you.
March 2020 -
Taking Paracetmaol/Ibuprofen and the Coronavirus - Both Paracemtaol and Ibuprofen can bring a temperature down and help with flu-like symptoms. But Ibuprofen and other non-steroidal anti inflammatory drugs (NSAIDs) are not suitable for everyone and can cause side effects, especially for people with asthma, heart and circulatory problems.
The NHS website previously recommended both Paracetamol and Ibuprofen but has since changed its advice to say that while "there is currently no strong evidence that Ibuprofen can make Coronavirus (COVID-19) worse ... until we have more information, take Paracetamol to treat the symptoms of Coronavirus, unless your doctor has told you Paracetamol is not suitable for you".
The NHS also says that people who are already taking Ibuprofen on the advice of a doctor should not stop taking it without checking first.
For more information please visit the NHS website at https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/
Coronavirus - Following advice from NHS England in view of the Coronavirus (COVID-19) update, as from Monday 16 March 2020 all routine appointments with a doctor or nurse practitioner will first be assessed by telephone triage.
Following your telephone assessment, if the doctor feels you need to be seen face to face then arrangements will be made accordingly.
Our priority remains to offer medical care to our patients with the most urgent medical needs, which may mean we have to suspend some services or are unable to see patients for routine appointments.
In line with the NHS guidance we have temporarily suspended the option of booking appointments online, this allows for all appointments to be triaged by telephone.
These measures are being put in place as a precautionary measure to protect both public and staff.
We will update our website as soon as the situation changes.
Thank you for your cooperation and understanding.
Electronic Prescription Service - We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically in the coming months. Electronic prescriptions help save the NHS money. You will receive your prescriptions in the same way as you do now. We are encouraging our patients to 'nominate' a pharmacy for prescriptions to be sent to, this can be done at the pharmacy you wish to nominate or at the surgery.
Advance Warning - Please be aware that during the week commencing 20 January 2020 Theatre Royal Surgery will be having a major IT upgrade taking place. There may be some disruption to clinics and services during this week and we apologise for an inconvenience that this may cause. Thank you for your patience and cooperation.
Happy New Year - On behalf of all of the partners and staff at Theatre Royal Surgery we would like to wish all of our patients a Happy and Health New Year.
Missed Appointments - In the month of December, 165 of our patients failed to turn up for their appointments at the surgery. This means that 27.5 hours of appointment time was wasted and it has cost your NHS £3016. Please remember to cancel your appointment if you no longer need it or cannot attend.
Christmas Opening Hours -
Monday 23 Dec - 8am to 6pm
Tuesday 24 Dec - 8am to 6pm
Christmas Day - CLOSED
Boxing Day - CLOSED
Friday 27 Dec - 8am to 6pm
Saturday 28 & Sunday 29 December - CLOSED
Monday 30 Dec - 8am to 6pm
Tuesday 31 Dec - 8am to 6pm
New Year's Day - CLOSED
We will return to normal surgery hours from Thursday 02 Jan 2020
Christmas Party! - The Partners and staff enjoyed a night at The Norfolk Mead Hotel on Saturday 07 December for their Christmas party. A fun night of food and dancing was had by all!
Winter Plan - Have you thought about your 'Winter Plan'?
Having your own plan for the winter months will ensure that you are well prepared for when the weather takes a turn and the season for flu, coughs and colds really hits.
Some things to consider in your plan are:
- Having a free flu vaccination if you are in an ‘at risk’ group
- Getting help early before your condition worsens.
- Getting repeat prescriptions in plenty of time
- Seeking advice from your local, pharmacist
- Making sure you are aware of the 111 service and have the number to hand
- Finding out where your local walk in centre and minor injuries unit is (the closest walk in centre to Dereham is Rouen Road in Norwich)
- Having a well-stocked medicine cabinet
- Stocking up on winter food supplies
- Getting your boiler serviced
- Keeping your home heated to 18C
- Having a list of emergency phone numbers handy by your phone
- Keeping an eye on elderly or frail friends, neighbours and relative
We urge all of our patients to get a winter plan in place to stay happy and healthy over the coming months!
Missed Appointments - In the month of November, 177 of our patients failed to turn up for their appointments at the surgery. This means that 29.5 hours of appointment time was wasted and it has cost your NHS £3213. Please remember to cancel your appointment if you no longer need it or cannot attend.
Missed Appointments - In the month of October, 148 of our patients failed to turn up for their appointments at the surgery. This means that 24.7 hours of appointment time was wasted and it has cost your NHS £2485. Please remember to cancel your appointment if you no longer need it or cannot attend.
Flu Clinics - We are now booking for our annual flu clinics.
Our 2019 Adult Flu Clinics will be held on Saturdays as with previous years. This year we will be holding them on:
Saturday 28 September 2019 08.30am to 11.45am (over 65s or those turning 65 by 31 March 2020 only)
Saturday 02 November 2019 08.30am to 11.45am
Missed Appointments - In the month of July, 199 of our patients failed to turn up for their appointments at the surgery. This means that 33.2 hours of appointment time was wasted and it has cost your NHS £3279! Please remember to cancel your appointment if you no longer need it or cannot attend.
Missed Appointments - In the month of May, 131 of our patients failed to turn up for their appointments at the surgery. This means that 21.8 hours of appointment time was wasted and it has cost your NHS £2166. Please remember to cancel your appointment if you no longer need it or cannot attend.
Training Day Closure - Advanced Warning - Our next surgery training day is Wednesday 15 May 2019 and therefore the surgery will be closed between 8am and 2pm,Theatre Royal Pharmacy will be open as usual. Sorry for any inconvenience caused and thank you for your understanding.
Missed Appointments - In the month of February, 176 of our patients failed to turn up for their appointments at the surgery. This means that 29 hours of appointment time was wasted and it has cost your NHS £3289. Please remember to cancel your appointment if you no longer need it or cannot attend.
Cervical Screening - Cervical screening can potentially stop cancer before it starts. Therefore we are reminding our patients of the importance of ensuring that you make and attend your appointments for a smear test when you receive your invitation letter. Please do not ignore your invite letter and if you missed your appointment, contact reception to rebook #cervicalscreeningsaveslives
Newsletter - A copy of our new year newsletter is available to download a view here.
Pneumococcal Vaccinations - We are now booking pneumococcal vaccination clinics. If you are over 65 before 31st March or in an at risk groups & would like this vaccination please ring surgery AFTER 2pm. More info at https://www.nhs.uk/conditions/vaccinations/pneumococcal-vaccination/
Please note that stock is limited and you only need one vaccination in your lifetime so if you have previously had, you will not need another one.
Happy New Year - The team at Theatre Royal Surgery wish all of our patients a happy and healthy 2019.
New Year's Day Clinics - We will be offering telephone appointments available to pre-book only for New Year's Day between 4pm-5pm. Please contact reception on 01362 852800, option 2, for further information.
Christmas and New Year Opening Hours - Our opening hours over the festive period are as follows:
Saturday 22 December - Closed
Sunday 23 December - Closed
Christmas Eve - 8am - 6pm
Christmas Day - Closed
Boxing Day - Closed
Thursday 27 December - 8am - 6pm
Friday 28 December - 8am - 6pm
Saturday 29 December Closed
Sunday 30 December - Closed
Monday 31 December - 8am - 6pm
New Year's Day - Closed
We will be open as usual from Wednesday 02 January 2019 (8am - 6pm)
We wish all of our patients a Merry Christmas and a Happy New Year.
Christmas Day and Boxing Day Clinics - We will be offering telephone appointments available to pre-book only for Christmas Day and Boxing Day between 9am-10am. Please contact reception on 01362 852800, option 2, for further information.
Missed Appointments - During the month of November 176 patients failed to attend their appointments at the surgery. This wasted 29.3 hours of our clinicians time and this is time that could have been given to other patients who are in need of an appointment. It also cost your NHS £3268 - this is just the price of one medium sized GP practice!
Nasal Flu Clinics 2018 - We are now booking flu vaccinations for children born between 1.9.2014 and 31.8.2016 and children in at risks groups. If you would like to an appointment please ring the surgery AFTER 2pm. For more information visit share good times not flu
Flu Clinics 2018 - We will be holding our annual flu clinics on Saturday 13 October and Saturday 03 November this year. If you believe that you are in an at risk category please contact reception on 01362 852800 option 2, to reserve your space!
Maintenance Repairs - Please be advised due to essential maintenance repairs, access to the surgery and pharmacy will be via the Cherry Tree car park at the rear of the surgery only on Wednesday 26 September 2018.
Sincere apologies for any inconvenience caused.
Staff Training Morning - Please be aware that on Wednesday 26 September 2018 the surgery will be closed from 8am until 2pm for a staff training morning.
Theatre Royal Pharmacy will remain open as usual.
Steph Brown - Steph was well known and loved by many of our patients as reception team lead and she has been with Theatre Royal Surgery for 14 years. Following the birth of her daughter she returned to the surgery in a back office role taking on the clinical summaries and auditing among other clerical duties. Sadly 18 September 2018 was her last day with the practice as she feels it is time to move on to pastures new. I know she will be missed by many patients and staff and we would like to thank her for her hard work over the years and wish her the best of luck for the future.
Improved Access Appointments - We are pleased to announce that from 01 August we will be offering Improved Access Appointments.
These appointments are currently offered on Monday, Tuesday and Wednesday mornings between 7am and 8am and on Monday and Tuesday evenings between 6.30pm and 8pm.
These appointments are able to be pre-booked and we hope that these appointments will be beneficial to those patients that have difficulty attending during normal surgery hours.
Missed Appointments - During the month of August 150 patients failed to attend their appointments, this means that over 25 hours of appointment time was wasted and it has cost your NHS £2596. Remember that this is the cost for one average sized GP practice.
Please ensure that if you cannot make or no longer require your appointment that you let us know as this can then be offered to someone else.
Improved Access Appointments - We are pleased to announce that from 01 August we will be offering Improved Access Appointments.
These appointments are currently offered on Monday, Tuesday and Wednesday mornings between 7am and 8am and on Monday and Tuesday evenings between 6.30pm-8pm.
These appointments are able to be pre-booked and we hope that these appointments will be beneficial to these patients that have difficulty attending during our normal surgery hours. Thank you.
New iCash Service - As of 01 August 2018, if you are aged 16 and over and have no symptoms of an STI, you can order a free test kit via the iCash website. Please follow this link for more information: iCash Norfolk
Staff Changes - Our medical secretary Jackie Howard sadly left the practice at the start of the month, she had been with Theatre Royal Surgery for 11 years and will be greatly missed. Kirsty Green, one of our reception team who worked alongside Jackie during her apprenticeship will be taking over the role and we have a new member of staff - Serena Ottaway filling the vacancy left in reception. We wish Jackie the best of luck for the future.
Important Information - Change to Practice Opening Hours -As of 4th June 2018 the practice will close at 6pm. After this time should you need urgent medical advice pelase ring the surgery on 01362 852800 for further information
Please note that Theatre Royal Pharmacy's opening hours will remain the same.
Physicians Associates - We said goodbye to Henry and Iman on Thursday 10 May, they have completed their 6 week placement with us and have been holding clinics in the surgery whilst they were with us. We are very grateful for the work they have done with us and wish them the best of luck for their future. Thank you to any patients that helped to support them on their learning journey.
Staff Vacancy - Receptionist - We are currently seeking a part time receptionist to join our busy team. Please find more details under the 'NEW! Staff Vacancies' section of our website.
Changes to iCash Services - There have been some changes made to the Integrated Contraception and Sexual Health (iCash) services in Norfolk.
- If you are over 16 and don't have any symptoms but would like to test for STI's (Sexually Transmitted Infections), go online to iCash Express - https://expresstest.icash.nhs.uk/login/ - this is smartphone friendly and available 24/7.
- For face to face appointments call 0300 300 3030 - please be aware that the Norwich Clinic offers face to face appointments 6 days a week (Monday to Saturday, including Tuesday and Thursday Evenings). As of the 7 May 2018 face to face clinics at Kings Lynn, Vancouver House, on Saturday Mornings and Great Yarmouth, Breydon Clinic, on Fridays will no longer be available. Kings Lynn clinics will continue 5 days a week (Monday to Friday, including Tuesday and Thursday evenings) and Great Yarmouth Clinics will continue 5 days a week (Monday - Thursday and Saturday mornings, including Tuesday and Thursday Evenings). Call the above number if you wish to book an appointment.
- If you are under 24 years and want Chlamydia screening and/or condoms - visit www.areyougettingit.com or go to your local GP or Pharmacy (please be aware if you request condoms from the surgery you will need to have a C-Card which you can obtain from either one of the practice nurses via appointment or a registered pharmacy).
- Emergency contraception is available 7 days a week from pharmacies.
Missed appointments - In March 2018 a total of 155 patients failed to turn up for their appointments, this means that over 25 hours of appointment time was wasted. It also means that it cost your NHS £2962. Please remember to cancel your appointment if you can no longer make it/need it.
Community Minor Eye Conditions Service - A new service has been enrolled for patients experiencing minor eye conditions - this service aims to provide access to eye care within the community and is provided by local ophthalmic practitioners who have a range of equipment to facilitate detailed examination of the eye as well as the specialist knowledge and skill to deal with such problems.
Assessment can be carried out for patients presenting with any of the following symptoms: red eyes or eye lids, dry gritty or uncomfortable eyes, irritated or inflamed eyes, eyes with a sticky or watery discharge, in-growing eyelashes, foreign bodies, recent onset or sudden increase in flashes or floaters, lumps and bumps in the vicinity of the eye not suspected to be cancer.
You must be aged 16 years and over and registered with a doctors surgery in the geographical areas of Norwich CCG, North Norfolk CCG or South Norfolk CCG.
PLEASE NOTE THAT THIS DOES NOT INCLUDE A ROUTINE SIGHT TEST.
The local opticians that are participating in the service for our patients will be Cecil Amey in Dereham. Please contact them directly to make an appointment. The Optometrist will ask questions in order to assess how quickly you will need to be seen which MAY be within 24 hours.
For more providers or information, please feel free to pop into the surgery and collect a leaflet.
Newsletter - A copy of our March 2018 newsletter is now available to view online. If you would prefer a paper copy, please feel free to pop in and collect one from the reception desk.
It is available to download here.
Physicians Associates - As some of our patients may remember, last year we had 2 Physician Associate students join us from the UEA. We are pleased to say that we are lucky to have a further two joining us on a 6 week placement again to see how general practice works.
For those who are not sure what a PA is - they are highly trained health practitioners that have all the skills of a doctor but are currently not yet able to prescribe. They are able to see all of the usual problems that a GP will see and any patients who have an appointment with them will be reviewed with the PA and GP after.
We have one male and one female joining us; Henry and Iman, and we look forward to them starting their placement in April. We would be grateful if you could assist us in ensuring that we provide a good learning experience for them. Thank you for your help.
Missed appointments - In February 2018 a total of 181 patients failed to turn up for their appointments, this means that over 30 hours of appointment time was wasted. It also means that it cost your NHS £3310. Please remember to cancel your appointment if you can no longer make it/need it.
GP Sickness - Due to GP sickness only a limited number of GP appointments will be available over the next week (w/c 12 February 2018). The majority of our appointments will be with our Emergency Care Practitioner and Minor Illness Nurse. Apologies and thank you for your understanding and cooperation.
Surgery Closure - The surgery will be closed on Wednesday 21 February 2018 between 8am and 2pm for a training morning. Thank you for the cooperation.
Winter Pressure Appointments - Theatre Royal Surgery are working with NHS England to offer extra GP appointments. This is because we know that there are times you want to be able to see a GP at short notice. We also know that over winter lots of people have seasonal illness which requires more that a pharmacy but don't need emergency treatment.
The extra appointments are bookable on the day by ringing reception on the usual number.
If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else that needs it.
Missed appointments - In December 2017 a total of 145 patients failed to turn up for their appointments, this means that over 24 hours of appointment time was wasted. It also means that it cost your NHS £2835. Please remember to cancel your appointment if you can no longer make it/need it.
Dr Rice - We were sad to say goodbye to Dr Rice, he has now flown to Australia to start a new life with his family. All of the staff wish him the best of luck for whatever the future may hold and thank him for the years of dedication to the practice. Any patients who were registered under Dr Rice have now been allocated to Dr Patel, Dr Klaus or Dr Rosbergen. If you would like to know your new allocated GP please contact the surgery.
New Year - wishing all of our patients a happy and healthy new year.
Dr Pettigrew - As of December Dr Jane Pettigrew will be changing her working day with the surgery from a Tuesday to a Wednesday. Thank you for your cooperation.
Missed Appointments - During the month of November 139 patients failed to attend for their appointments and did not call to let us know and cancel. This has cost your NHS £2491 and has wasted over 23 hours of time. This is the cost for one average size GP practice - please, if you are unable to attend your appointment, call us to cancel.
Goodbye! - At the beginning of the month we were sad to say goodbye to Dr Emilie Slack. She has completed her 4 month placement within a GP practice and has now gone to the Norfolk and Norwich University Hospital to work in Obstetrics and Gynacology as the next part of her training. All of the staff at the surgery wish her the bet of luck for the future.
Welcome - As one door closes, another opens... we are pleased to welcome Dr Krupa Patel to the team. She will be working with us as a 6 session salaried GP starting on 19 December 2017.
Carers Matter Norfolk - A new support service for unpaid carers has been put in place across Norfolk. They are all about what matters to you as a carer and are there to help carers throughout Norfolk. To access support and find out more information, live chat with family carer advisors at www.carersmatternorfolk.org.uk, freephone 0800 083 1148 or text 07537 417850.
CQC Inspection - On Tuesday 28th November we will be visited by a team of inspectors who will look at the services we provide and the things that matter to the people who use them. It will be business as usual on the day but if you do have an appointment or are visiting the practice you may be asked to speak to a member of the inspection team to give your feedback on our practice.
Dr Cristina Ghetu - A warm welcome to Dr Cristina Ghetu who will be joining the practice on a 6 month period under the NHS induction scheme. Cristina will be joining us from the Norfolk and Norwich University Hospital where she has been working in Elderley People's Medicine.
Wasted Appointments - During October 185 patients failed to turn up for their appointments. This meant that the surgery wasted over 30 hours of appointment time and this cost YOUR NHS £3,340. This is the cost for just one average sized GP practice in one month!
Autumn Newsletter - Our Autumn Newsletter is now available to download here - alternatively you can drop into the surgery and pick up a copy.
Mobile Hearing Aid Clinics - Norfolk Deaf Association has issued their timetable for visits to Morrison's Supermarket Car Park on: 27 October, 24 November and 22 December. Available 10.00 a.m. to 12 noon. They can help with retubing, cleaning and supplying batteries for NHS hearing aids, advice about support groups for sign language, tinnitus, hearing and lip reading and information about assistive listening technology. For further details click here.
Pregnancy Self Referral - From Monday 09 October 2017, you will need to complete an online self referral form before seeing your midwife.
Please be aware that you will still need to book your 8-10 week booking appointment with the surgery, however before/after doing this you will need to complete the online form - ideally this needs to be by 6 weeks of pregnancy. The form is available online at www.nnuh.nhs.uk and click on 'pregnancy self-referral'
Nasal Flu Vaccination - A reminder to all parents with Children born between 1/9/2013 and 31/8/20115 can now book for their nasal flus. Those in school years reception, 1,2, and 3 will be offered their vaccination at school. Children in at risk groups from school years 4 to the age of 18 can also book into one of our clinics. For more information visit sharegoodtimesnotflu.co.uk
Dr Jane Pettigrew - We are please to welcome Dr Jane Pettigrew to the Theatre Royal Surgery team. She will be working with us as a locum GP on a Tuesday and looks forward to meeting our patients!
Wasted Appointments - During September 167 patients failed to turn up for their appointments. This meant that the surgery wasted over 27 hours of appointment time and this cost YOUR NHS £3,059. This is the cost for just one average sized GP practice in one month!
Training Morning - Please be aware that the surgery will be shut on Wednesday 27 September between 8am and 2pm for staff training.
Signposting Training - All of our reception staff and a few members of the administration team have attended a training session on 'Signposting'. This means that all of these staff are now fully trained to be able to direct patients to the best source of help. This will hopefully help greatly with freeing up some appointments with GP's that could be seen more appropriately by other healthcare providers, leaving more appointments for people who need to see their General Practitioner.
Patient Participation Group - We are keen to get the Patient Participation Group up and running once again. Steph will be taking over the lead role for this. Please see this short message from her:
'After taking on the role of PPG Co-ordinator I am keen to revamp the group and give it a new lease of life, therefore, I am looking to re-create the virtual panel of patients from a wide range of ages (over 16) & ethnic groups whom would be happy to occasionally receive emails from the surgery asking for opinions on a range of aspects of the surgery, new ideas etc.
If you think this could be you please follow the link on the 'Quick Links' tree on the surgery website and sign up!
I look forward to hearing from you! - Stephanie'
Dr Tim Rice - Some of you may be aware that Dr Rice has announced that he will be leaving the surgery at the end of December this year. He has made the decision to emigrate to Australia to make a new life with his young family and will be leaving the UK at the beginning of next year. All of the staff at the surgery will be sad to see him leave but wish him the best of luck for the future.
Flu Clinics - We are currently booking for this years flu clinics. The dates are set to be Saturday 07 October and Saturday 04 November 2017. If you are in one of the at risk categories please contact reception to book in for yours now!
Wasted Appointments - During August 130 patients failed to turn up for their appointments. This meant that the surgery wasted over 21 hours of appointment time and this cost YOUR NHS £1,890. This is the cost for just one average sized GP practice in one month!
New Facebook page - We have created a new Facebook page so that patients can keep up to date with the latest updates from the Surgery. Please go and give us a like and share the page so that others can follow it too! - https://www.facebook.com/theatreroyalsurgery
Welcome - We are pleased to welcome Dr Emilie Slack. She is working with us on an F2 placement to learn more about medicine within the community. Emilie will be with us for a 4 month period and replaces Dr Patel.
Goodbye to Dr. Hitesh Patel - Hitesh has completed his six month placement with the practice and leaves at the beginning of August. His next placement will be at Hellesdon Hospital working in the Mental Health Department.
Wasted Appointments - During July 203 patients failed to turn up for their appointments. This meant that the surgery wasted over 33 hours of appointment time and this cost YOUR NHS £3,818. This is the cost for just one average sized GP practice in one month!
MENACWY Vaccinations - A reminder to all patients with a date of birth between 01.09.98. and 31.08.99. ....... remember to book for your MENACWY Vaccination soon! You don't need to be going to university to be eligible and you can have the vaccination done up to your 25th birthday if you've had a gap year. Ask at reception for details if you're not sure.
Wasted Appointments - During June 180 patients failed to turn up for their appointments. This meant that the surgery wasted over 30 hours of appointment time and this cost YOUR NHS £3,442. This is the cost for just one average sized GP practice in one month!
Goodbye Val - Our Practice Manager, Val Harvey, will be leaving at the end of the month. Val has worked at the surgery for just over 36 years - 34 of those as our Manager. Her knowledge and experience will be greatly missed but she is looking forward to starting up her own online business. Val won't be completely disappearing as she's working with us on a consultancy basis until the end of September and will be in the practice for 8 hours a week. We've organised an evening party in July to say a proper good bye and thank you.
Welcome - We're pleased to welcome Emma Tilley to our reception team. Emma will be working full time and this will enable Steph. Brown and Nicky Seaton to move out of reception to take on new administrative work. We're also very pleased to welcome Nurse Practitioner Jen Randall to our clinical team. Jen began working with us from 12th June.
Dereham Forget-me-Nots - The new mayor of Dereham, Hilary Bushell, has promoted the new Forget-me-Nots sessions in the town for 2017/18. If you're interested in going along for a cuppa and a chat, the sessions are held every last Tuesday of the month between 10 a.m. and 12 noon at Dereham Library. If you feel at a loose end or would like to get out of the house for a bit, why not pop along (no fees). Download the information sheet by clicking here.
Wasted Appointments - During May 189 patients failed to turn up for their appointments. This meant that the surgery wasted over 31.5 hours of appointment time and this cost YOUR NHS £3,628. This is the cost for just one average sized GP practice in one month!
Public Holiday Closures - The surgery will be closed on Monday 1st May and Monday 29th May.
Active Norfolk - This Girl Can - This campaign is designed to get women more physically active and breaking down the barriers that prevent women and girls playing sport and being active. Courses are free or low cost and available throughout Norfolk. Click here for a link to the Active Norfolk web site.
Dementia Awareness Week - From 14th to 20th May 2017.
Wasted Appointments - During April 159 patients failed to turn up for their appointments. This meant that the surgery wasted over 26.5 hours of appointment time and this cost YOUR NHS £2,848. This is the cost for just one average sized GP practice in one month!
Carers Trust Relationship Guide - The Carers Trust has produced a new relationship guide for unpaid Carers that covers such issues as coping with the challenges of looking after a parent, husband or wife, dealing with frustrations, coping with family disputes etc. They have a very useful web site - click here for details and to sign up for their newsletter.
Transport Plus - Norfolk - Norfolk County Council provides a community transport service using mostly volunteer car drivers to enable adult members of the public to access essential health, social and wellbeing services. A charge is made for each journey and the service is available to people who are unable to use or access normal public transport services. You need to be able to get in and out of the car unaided. To download the Transport Plus Leaflet, please click here. Volunteer drivers are also needed so if you are interested, follow the link on the Norfolk County Council web site for further information.
Easter Holidays - The surgery will be closed on Good Friday and Easter Monday.
Cervical Smears - Please be aware that the iCash Service in Norwich cannot carry out cervical smear tests as they are not funded to provide this service. We have been asked to remind patients that if they need an NHS smear tests will need to make an appointment with their GP surgery.
Wasted Appointments - During March 126 patients failed to turn up for their appointments. This meant that the surgery wasted over 21 hours of appointment time and this cost YOUR NHS £2,525. This is the cost for just one average sized GP practice in one month!
Training Morning Closure - The practice will be closed for Team Training on Wednesday 15th March, 2017. We will open at 2.00 p.m. Theatre Royal Pharmacy is open as normal.
Free Counselling for Veterans - The Aged Veterans Counselling Service is funded by the Ministry of Defence's Aged Veterans Fund. It is a free service to anyone over 65 who has served in the UK armed forces. All UK forces qualify, including National Service and Reservists. Families and Carers who are affected by caring responsibilities can also access free counselling. For further details click here.
Mobile Clinic - Hearing Support Service - Norfolk Deaf Association has issued their timetable for visits to Morrison's Supermarket Car Park on: 24th March, 28th April, 26th May and 23rd June. Available 10.00 a.m. to 12 noon. They can help with retubing, cleaning and supplying batteries for NHS hearing aids, advice about support groups for sign language, tinnitus, hearing and lip reading and information about assistive listening technology. For further details click here.
Wasted Appointments - During February 130 patients failed to turn up for their appointments. This meant that the surgery wasted over 21.5 hours of appointment time and this cost the NHS £2,585.
"Our Day Out" - Dereham - Music and dance workshops for older people at Dereham Meeting Point. The opportunity to make new friends, enjoy a cuppa and try something new in a fun and dementia friendly environment. Click here to download the poster with dates.
East Dereham Relief In Need - This local group of charities comes together and may be able to help families in Dereham and Toftwood in times of real need and hardship. To download their information leaflet please click here.
Breast Cancer Support Group - There is a breast cancer support group for those up to three years from diagnosis. This is held on the first Tuesday of every month from 2.00 to 3.30 p.m. at the Big C Centre, Norfolk & Norwich University Hospital. Download their information poster by clicking here or telephone 01603 286 112 or email firstname.lastname@example.org
Staff Changes - There are a number of staff changes this month:
We're pleased to welcome GP Registrar Dr. Hitesh Patel who will be working with us for the next six months and replaces Dr. Adam Hill who left at the end of January.
Leaving this month are salaried doctor Dr. Martin Schede who has been working with us for the last four months, Hayley Hill, one of our cleaning team and locality Nurse Practitioner Michelle O'Driscoll. We wish them all good luck for the future.
Goodbye to Dr. Adam Hill - Adam has completed his six month placement with the practice and leaves at the end of January. His next placement will be at the Norfolk & Norwich University Hospital in the Care of the Elderly Department.
Collection for Nelson's Journey - Instead of sending Christmas cards to each other, instead our Team collected £41.36p for the charity Nelson's Journey. The charity is dedicated to supporting bereaved children and young people throughout Norfolk.
Wasted Appointments in December - There were 156 wasted appointments in November, equating to 26 hours of lost clinical time and a cost to your NHS of £3,323
If you cannot get to your appointment please remember to cancel it so that another patient can be seen instead. Thank you!
Dereham Access Group Minutes - Please click here to read the January Dereham Access Group Minutes (large print format).
Pharmacies Open During Christmas & New Year - NHS England has provided a comprehensive list of all Norfolk & Suffolk Pharmacies that are open during the holiday period. For details please click here (this is a long document so you will need to scroll all the way through it for information on the various holiday days).
Surgery Closure During Christmas & New Year - Theatre Royal Surgery will be closed on:
- Saturday 24th December
- Christmas Day (Sunday)
- Boxing Day (Monday)
- Bank Holiday (Tuesday 27th December)
- Saturday 31st December
- Sunday 1st January 2017 (New Year's Day)
- Bank Holiday (Monday 2nd January 2017)
Wasted Appointments in November - There were 162 wasted appointments in November, equating to 27 hours of lost clinical time and a cost to your NHS of £3,358 .... which is an even higher cost than October!
If you cannot get to your appointment please remember to cancel it so that another patient can be seen instead. Thank you!
Dr. Martin Schede - We're sorry to advise that due to a change in plans, Dr. Schede will not now be joining the practice as a 5 session partner. He will be staying with us as a salaried doctor until the end of February 2017. The practice is currently advertising for another partner under the NHS England Targetted Recruitment pilot scheme (see November's news) and will shortly be advertising for a Prescribing Nurse Practitioner and a second Emergency Care Practitioner.
Welcome New Staff - We're very pleased to welcome our new cleaner, Hayley Hill who replaces retiree, Carol Morton. We also have a new full time receptionist, Michelle Johnson who joined us at the beginning of December.
Goodbye and Thank You - On Thursday 22nd December we shall say a sad farewell to one of our cleaners - Carol Morton. Carol has been with us for 17 years, coming in every weekday evening to keep the practice sparkling clean. There will be a presentation to Carol from the Partners and Staff and we wish her a long and happy retirement.
Services moved from NNUH to Community - As from Wednesday 23rd November, patients who are not already scheduled for the following procedures at the Norfolk & Norwich University Hospital, will be treated for these conditions by alternative providers in the community. The conditions are:
- Benign skin lesions
- Carpal tunnel syndrome
- Excision of ganglions
- Trigger finger
This change is a joint decision by the Norwich, North Norfolk South Norfolk clinical commissioning groups and the Norfolk & Norwich University Hospital.
Patient Autumn Newsletter - Please click here to download your copy!
Revisions to Practice Leaflet - We've made a few changes to our Practice Leaflet. Please click here to download a new copy.
Welcome to Dr. Martin Schede - Dr. Martin Schede joined the practice as a 5 session per week partner from 1st November, 2016. Martin is a very experienced GP and we're very pleased to welcome him to our team.
Wasted Appointments - During October 2016 there were 169 wasted appointments when patients did not turn up for their appointments (nor cancel them). This has cost the NHS £3,237 for one surgery in one month!
The Norfolk Directory - The Norfolk Directory is a useful online facility that can be used to find a range of clubs, groups and services in the county. For full details click here.
NHS Targetted Recruitment Pilot - Theatre Royal Surgery has been chosen by NHS England (Midlands & East) to take part in this national pilot aimed at recruiting GP's. As many patients will know, the practice has been trying for a considerable time to replace two full time vacancies and we, like many other surgeries, are finding it very difficult. There are fewer and fewer doctors wanting to work in general practice so we are hoping that being at the forefront of this recruitment project might help attract new doctors into the area.
Surgery Celebration Evening - The Partners invited all the surgery staff to a wonderful dinner at Hamptons @ The Barn, Bawdeswell (click here for details) on Friday 14th October. 31 of us sat down to a scrumptious three course meal and we were entertained throughout the evening by the mellow tones of Tommy Winn who serenaded us with music from Frank Sinatra, Michael Buble and the Great American Songbook. After dinner Tommy took requests and there was an opportunity for dancing and chatting before we bid a sad farewell to him and the lovely team at Hamptons. We can highly recommend the venue and the entertainer!
Locality Nurse Practitioner - At the beginning of October we were pleased to welcome Prescribing Nurse Practitioner Michelle O'Driscoll to the team. Michelle is employed by the practice but is part of a team of three NP's (two are being employed by Orchard Surgery) on a twelve month pilot scheme to care for the elderly in care homes and those living in their own homes. The locality practices hope that this will assist the GP's who are c