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PPG Survey into the local Out of Hours Service - 2014

Our PPG carried out a survey 5th - 20th February, 2014. Patients were asked if they had used the NHS 111 call line for Out of Hours Service; if responding YES, then asked to rate their experience and also to comment on their rating. If responding NO, then asked if they were aware of the service and if again responding NO, were given a brief explanation of the service.

 

To download the full results click here.

 

 

PPG Suvey 2013/14 

The PPG carried out a comprehensive survey in autumn 2013.  1,110 questionnaires were handed out and 839 returned - 75.59% of the total distributed which was quite an achievement!

To read the full report click here.

There were over 500 positive comments received from patients covering all aspects of the surgery and those who work there.  It certainly showed that patients do notice and appreciate every area of Theatre Royal Surgery.

Together with the practice we have devised an Action Plan of six points:

  • monitoring waiting times
  • try to reduce the number of patients who DNA (do not turn up) for their appointments
  • display a "Latest News" bulletin on the PPG noticeboard in reception
  • raise the profile of the PPG amongst all of the surgery patients and age groups
  • have FAQ leaflet to answer many of the regular questions that patients raise

The practice has also submitted a detailed report on the survey to the NHS England Area Team - a copy of this report can be read by clicking here.

One of the Action Points from last year's survey was for the PPG to promoted local health organisations to our patients.  As a result of this we have organised an Open Information Event at Dereham Meeting Point on Wednesday 30th April, 2014, from 4.30 p.m. until 8.00 p.m.  Many health and local organisations (including South Norfolk CCG) will be represented so we hope you can join us.  To download the brochure please click here.

 

 

 

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